Frequently Asked Questions

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  • Electric Standing Desk
  • Standing Desk Converter
  • Shipping
  • Return and Warranty

HOW MUCH WEIGHT CAN GT-20 STANDING DESK WITHSTAND?

All of our electric standing desks (GT-17 series, GT-18, GT-19 series, and GT-20) are able to withstand a weight of up to 176 lbs, so you can use them with no worry.

WHAT ARE THE DIFFERENCES BETWEEN THE FOUR STANDING DESKS GT-17, GT-18, GT-19, AND GT-20?

These four desk sizes correspond to 47.2'' x 23.4''; 55.1'' x 23.6''; 55.0'' x 29.9''; 58.7'' x 39.4''.
The adjustable heights of GT-17, GT-18 and GT-20 are 28.0''- 46.1''; the adjustable heights of GT-19 are 28.2''- 43.1''.

IS THE ELECTRIC STANDING DESK EASY TO INSTALL?

You can easily install the Happyard electric standing desk in just 30 minutes by yourself. You can refer to the installation manual we provide and the installation video at the bottom of the product page to help you complete the installation.

CAN THE ELECTRIC STANDING DESK BE LOCKED IN HEIGHT? 

When you stop holding the "△" or "▽" buttons, the desk will stop at the desired height. You can also activate the child lock mode (indicated by "LOC" on the hand control) by pressing and holding the "△", "▽", and "1" keys simultaneously for 5 seconds. To turn off the child lock mode, press and hold the "△", "▽", and "1" keys simultaneously for 5 seconds, and the table will be unlocked.

IS THE INSTALLATION POSITION OF THE CONTROL PANEL FIXED?

The mounting position of the control panel is adjustable according to your preference, and it can be mounted on the left or right side.

HOW HEAVY IS THE GT-17 ELECTRIC STANDING DESK?

Our GT-17 electric standing desk weighs 54.9lbs.

WHAT IS THE MATERIAL OF ELECTRIC STANDING DESK?

Our electric desktop is composed of particle board, the legs are steel. The double T-shaped legs can make the desk more stable in the process of using.

DOES THE ELECTRIC STANDING DESK MAKE NOISE WHEN IT IS LIFTED AND LOWERED?

The noise level of our electric standing desks during lifting and lowering does not exceed 60dB.

WHAT MATERIAL IS THE TABLE TOP OF THE GT-13 STANDING DESK CONVERTER MADE OF?

This stand up desk riser table top has a matte exterior finish with a particle board inside.

DOES THE KEYBOARD OF THE STANDING DESK CONVERTER SLIDE?

All of our standing desk converters (GT-01 series and GT-13 series) keyboards are removable, but cannot be slid.

IS THIS DESK CONVERTER EASY TO LIFT

Yes, featuring a gas spring design, the HappYard desk converter is easy to lift with fewer efforts by a press of the lifting valve. To lower the adjustable desk converter, please press both the table and lifting valve on the side.

IF I DON’T INSTALL THE KEYBOARD TRAY, WILL IT STILL BE STURDY (NOT UNBALANCED) TO USE?

The standing desk convert can keep being sturdy although you do not install the keyboard tray.

IS THIS COMPUTER WORKSTATION EASY TO INSTALL?

The computer workstation is easy to install even for a beginner. After you received the computer workstation, you only need a screwdriver to install the keyboard tier, the other installation is done before the factory.

WHEN WILL MY ORDER SHIP?

e ship orders within 24 hours on regular business days Monday - Friday (non-holidays) . Orders placed on weekends will ship on the following business day. All day transportation from Monday - Saturday.

WHICH COUNTRIES DO YOU SHIP TO?

We can only ship directly to customers within America. 

You can learn more through this website:https://happyardlife.com/policies/shipping-policy

WHAT IS YOUR REFUND POLICY?

You may return your product within 30 days of the original purchase date for a full refund, regardless of whether it was purchased from happyard.com, the Amazon store, or an authorized retailer. 

You can learn more through this website: https://happyardlife.com/policies/refund-policy

HOW TO RETURN A PRODUCT?

Please provide the order number that needs to be returned or exchanged and request a return authorization. State the reason for the return and provide an invoice or screenshot to confirm the order number. Our Happyard support team will share the corresponding return address with you within 1-3 working days.

You can learn more through this website: https://happyardlife.com/policies/refund-policy

HOW LONG IS THE WARRANTY PERIOD FOR THE PRODUCT?

We offer a 1 year warranty on every product

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